Legal

Refund policy

Last updated 20 October 2026

We want you to love your reels. If Voilacut isn't right for you, here's how refunds work. Payments are processed by our reseller Paddle.com, the Merchant of Record for all our orders, so refunds are paid back by Paddle to the card or account you paid with.

14-day refund, fairly. Ask within 14 days of a payment and we'll refund it in full, as long as you've used no more than 12 credits (about one video) from that payment. That way you can try Voilacut properly, and refunds stay fair for everyone.

What's covered

New subscription or renewal: full refund within 14 days of the payment if you've used 12 credits or fewer since it was charged.
Credit top-ups: full refund within 14 days if the top-up credits haven't been used.
Failed edits: if a video fails on our side, its credits come back to your account automatically, every time.
Something went wrong on our side (for example, Voilacut was down or a video was badly broken): tell us and we'll make it right with credits or a refund, even outside these rules.

How to ask

Email [email protected] from your account email with the receipt number, or use the link in your Paddle receipt. Refunds usually reach you within 5–10 business days, depending on your bank.

Cancelling a subscription

You can cancel anytime. Cancelling stops the next renewal; your plan and credits stay active until the end of the period you've already paid for. Periods outside the refund rules above aren't refunded, but you won't be charged again.

Failed edits

If a video fails to render on our side, its credits return to your account automatically, with no need to ask.

Studio hand-finish

If a hand-finish isn't delivered within 24 hours of payment, or you're not happy with it, ask and we'll refund it.

When we may say no

We may decline refunds that don't meet the rules above, that look like abuse (for example, repeated buy-use-refund cycles), or for accounts closed for breaking our Terms. Because Voilacut is a digital service you start using straight away, any legal cooling-off period where you live (such as 14 days in the EU and UK) ends once you've used it, where local law allows; this policy is our own promise on top of that, for customers in every country. None of this affects other rights you have under consumer law.